Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Shipping costs are non-refundable. Physicians' Standard will cover return shipping fees only if the return is due to an error on our part (e.g., a broken or incorrect item was delivered). If you have purchased more than one item, only one item may be opened; any additional items must remain unopened and unused for return eligibility.

Refunds will not be processed without a valid Return Merchandise Authorization (RMA). All returns must be sent to the customer service address provided in the email confirmation, along with the requested RMA number.

If your return is accepted, refund processing may take up to 4 weeks to appear on your bank statement. While most cases are processed more quickly, the full timeframe accounts for return shipping (3-9 business days), processing time (4-6 business days), and refund submission to the bank (4-9 business days).

To initiate a return, please contact us at 949-407-8822, info@physiciansstandard.com, or via live chat to request an RMA. Returns will not be accepted without an RMA.

 

Damages and Issues
At Physicians’ Standard, we take great care in packaging your product(s) to ensure they arrive in excellent condition. However, once the package leaves our facility, it passes through various hands, and products may shift, potentially causing damage during transit. If you receive a damaged product, please contact us immediately for further instructions. Do not discard the damaged product(s) or the original packaging, as the carrier may require inspection of both.