All domestic orders will either ship USPS or FedEx depending on weight and size. We reserve the right to ship by the best means possible. Most orders that are received by 3pm PST will ship out in one to two business days, if the items are in stock. Orders placed after 3pm PST on Fridays or on the weekend will be received Monday and will be shipped out one to two business days if the items are in stock.
All International orders will be shipped USPS International. For International orders, please generate a quote so that we may give you the correct shipping cost for the items you would like to purchase before paying. If you do not generate a quote, we reserve the right to request more money through Paypal to cover shipping charges.
Important Note about Customs: Please investigate your country's rules and procedures before ordering. We cannot be responsible for problems your order may encounter with your country's Customs officials. We are not responsible for orders confiscated or stopped by Customs, or duties that your shipment may incur. If your package is returned by Customs, your account will not be credited shipping and handling charges.
For a full refund of the product purchase price, your order must be returned within 30 days of purchase. Shipping cost are non refundable. We will happily pay return shipping fees if the delivery is a mistake of Physicians' Standard (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item is allowed to be opened – others must come back unopened and unused.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the Physicians' Standard customer service department address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, contact us at 949-407-8822, firstname.lastname@example.org or live chat to request an RMA (return merchandise authorization). No returns can be accepted for refund without RMA.
Damaged & Incorrect Items: At Physicians’ Standard, we do our best to package your product(s) so that they arrive to you in excellent condition. Unfortunately, once the package leaves our facility, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.